Effective: [EFFECTIVE DATE REQUIRED]
Cancellation
You may cancel at any time through the Stripe customer portal. Cancellation stops future renewal charges and normally takes effect at the end of the current paid billing period.
First-charge requests
If the service materially fails to function as described, you may request a review of your first subscription charge within 7 calendar days after that charge. If we verify the issue and cannot reasonably correct it, we will refund the first charge to the original payment method. This limited first-charge policy does not apply to renewal charges or dissatisfaction caused by the absence of matching opportunities, bid outcomes, changed government notices, or a subscriber's eligibility. Nothing in this policy limits refunds required by law.
Renewals and partial periods
Renewal charges and partially used billing periods are generally non-refundable, except where required by law or in cases of duplicate charge or documented billing error.
Failed payments
A failed payment may pause digest delivery. Stripe may retry the payment and send account notices. Canceling after a charge does not automatically reverse that charge.
How to request review
Email support@zaiden.cloud with the billing email, charge date, and a brief description. Do not send full card numbers or passwords.
Contact
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